FAQ

  • Q: Are you factory or trading company?

    We are a video game accessories,gaming accessories ,factory manufacturer, wholesale,supplierwe . can provide ODM & OEM services.

  • Q: What is your warranty for video game accessories?

    According to your requirements for video game accessories. Generally, we offer half a year, one,  years guarantee.

  • Q: What is your MOQ?

    Our MOQ is 1PC for customer.

  • Q: How do you help me to save freight cost?

    We have several cooperated forwarder, confirm the freight each one, and offer you the most suitable one for you.

  • Q: What is your payment terms?

    West Union,  T/T are available for your choosing.

  • Q: How do you ship the goods and how long does it take?

    The samples will be shipped by DHL, UPS, FEDEX, TNT, EMS. It usually takes 3-5 days to arrive. By air, by sea are also acceptable.

  • Q: What is your company return policy?

    Refund or exchange is promised for defects not damaged by users. You can take photos or video to us for approval first, then give you a new one during next order.If defective rate is more than 1%, will send you a new one by express soon.

  • Q: Can I have a sample order?

    Yes,we welcome sample order to test and check quality.
    Mixed samples are acceptable

  • Q: What's the lead time?

    Samples need 3-5 working days,mass products need 7-15 days.
    According to your order quantity.

  • Q: How many colors do you have in your stock for this game controller for Xbox One?

    One color black avaiable in our stock, other colors need to be customized based on certain MOQ.

  • Q: Except black color, could we order other colors?

    Yes, sure you can, you just need tell us which color you prefer, then we will make them as you desire, for other colors we need MOQ 500 pcs to start.

  • Q: Is the function of this controller same as the original one?

    Yes, the function of the controller is same as the original one.

  • Q: How about the functions of this controller, are they same as the original one?

    The controller functions are same as the original one because the original IC is built-in.

  • Q: Regarding to the other private design controller for Xbox One, Could we customize it with our own LOGO, stickers, colors... ...?

    Yes, sure you can. Because we are an OEM/ODM factory specialized in providing customization services to customers.

  • Q: How can I get more information about your products?

    You can send us an email or chat with us via skype, we will reply you any inquiry in E-mail within 8 hours

  • Q: Can I see the High clear without waterproof pictures?

    Yes, it’s easy for you, just send E-mail or contact with us, you will see all and get pictures in 1 minute.

After-Sales Service
1. one year Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a half a year warranty.
2. Defective items must be reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number, we don’t repair or replace items with an expired warranty.
You agree to all of the above-listed policies upon ordering on Videogames-accessories.com.


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